Privacy Policy

FreshGate Culinary ("we", "us") provides online culinary courses tailored for global audiences. This policy explains how we process personal data when you use our website, enroll in courses, contact support, or interact with our communications.

We aim to apply strong privacy safeguards regardless of where you live. Where required, we also follow region-specific rules such as the GDPR and similar frameworks.

We collect data in a few categories to provide and improve the service:

• Account details (name, email, password hash)
• Contact messages and support tickets (message content, attachments you choose to send)
• Course progress and preferences (lesson completion, saved recipes, accessibility choices)
• Technical data (IP address, device info, browser type, approximate location, cookies, and similar identifiers)

Where you can choose not to provide certain data, some features may not function (for example, you cannot access member-only lessons without an account).

• Deliver and improve courses (account access, progress syncing, lesson recommendations)
• Customer support and safety (respond to requests, investigate suspected misuse)
• Legal compliance and fraud prevention (security monitoring, record keeping where required)
• Analytics with privacy safeguards (aggregated insights to improve navigation and content quality)

We do not sell personal data. When we use analytics, we aim to limit identifiability and keep access restricted.

We may process data in multiple countries depending on where you access the service and where our providers operate. We use safeguards such as Standard Contractual Clauses (SCCs), access controls, and regional hosting options to support country-specific requirements.

If you would like details about our current processing locations and safeguards, contact us using the details below.

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate or incomplete data
• Delete your data (subject to legal obligations)
• Export your data
• Object to or restrict certain processing

We may ask you to verify your identity before fulfilling certain requests to protect your account and prevent unauthorized access.

We use:

• Essential cookies needed for core functionality and security
• Preference cookies to remember choices such as theme and language-like UI preferences

You can manage consent via the cookie banner in the footer. You can also clear cookies via your browser settings.

We keep personal data only as long as necessary for the purposes described in this policy, including to provide the service, maintain security, and comply with legal obligations. Retention periods can vary based on the type of data and context.

We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, but we work to reduce risk through access controls, encryption in transit where applicable, and monitoring.

Email: [email protected] — Phone: +1-415-555-0132

If you contact us about a privacy request, include enough detail so we can help you efficiently (for example, the email used to sign up and the nature of your request).